Do I need a new phone number for AI phone ordering?

No. You forward your existing line and we set the assistant up with you, so customers keep calling the number they already know.

Where do AI phone orders go?

Straight to TableSync POS and the kitchen screen, as a normal order with its items and choices, so nobody has to re-type it.

How many calls are included?

The Complete plan includes 400 (~130 calls) voice minutes a month. On Core and Pro, the Voice AI add-on is £79 a month and includes 300 minutes a month and a dedicated number. Extra minutes are 30p per minute.

Will customers mind talking to an AI?

Most callers want the phone answered quickly and their order taken correctly. Keep calls short, read the order back, and agree your house rules with us at setup.

Voice AI phone ordering for restaurants: how it works

How an AI phone assistant answers busy-hour calls, takes a takeaway order correctly and sends it to your POS and kitchen, and what to check before you switch it on.

Short answer: Voice AI phone ordering answers your restaurant’s phone when the team is busy, takes the order in conversation, reads it back to the caller and sends it straight to your POS and kitchen screen. With TableSyncAI you forward your existing line and we set it up with you, so you keep your number.

It is 7:40pm on a Friday. The phone rings. The person nearest it is plating up for table six. The call rings out, and a takeaway order goes to whichever restaurant answered. A missed call during service is one of the most expensive moments of the night, and it happens every week.

Voice AI phone ordering exists to answer that call properly. This guide explains what AI phone ordering does, what a good call sounds like, where your team stays in charge, and what it costs on TableSyncAI pricing.

What does voice AI phone ordering actually do?

It answers calls your team cannot get to, takes the order in a normal conversation and turns it into a real order in your system. On TableSyncAI the assistant:

answers when your team is busy, so peak-time calls are not lost;
understands items, sizes and requests such as “no onions”, using your menu;
asks for a choice when the menu needs one, such as a spice level or a size;
reads the whole order back to the caller before it is placed;
sends the order straight to TableSync POS and the kitchen screen.

The important part is the last step. A phone order should arrive in the kitchen looking exactly like any other order, not as a note or a voicemail someone has to type in later.

What does a good AI phone order sound like?

Here is the kind of call it is built for:

Caller: Hi, can I get two chicken tikka masalas and a garlic naan for collection?
Assistant: Of course. Mild, medium or hot for the tikka masalas?
Caller: One medium, one hot.
Assistant: So that’s two chicken tikka masala, one medium and one hot, and a garlic naan, for collection. Shall I place that for you?
Caller: Yes please.

Two things happened in the middle. The assistant asked the spice question because your menu requires a choice, and it read the order back in the same words your kitchen uses. The ticket that arrives is one your chef would recognise.

How do you set it up without changing your phone number?

You keep your number. You forward your line, and we set up the assistant with you. Customers ring the number they already know, from your website, your Google listing or the menu on their fridge.

Your menu comes from TableSyncAI, so the assistant offers what you sell, with the same choices and prices as your POS and your ordering page.

Where does your team stay in control?

The assistant takes routine orders. Your team keeps everything else. Before you switch it on, agree a few house rules with us:

Allergies. The assistant never answers allergen questions. Allergen questions are passed to your team.
Large or unusual orders. Decide whether party orders and special requests are ones you would rather take yourselves.
Kitchen pace. Your team still runs the kitchen as normal, so a busy night stays under your control.

Every order the assistant takes joins the same order flow as your other orders, so nothing sits in a separate inbox.

How much does AI phone ordering cost?

Prices are published before you switch anything on:

Complete plan (£199 a month): 400 (~130 calls) voice minutes a month are included.
Core and Pro plans: add Voice AI for £79 a month, which includes 300 minutes a month and a dedicated number.
Beyond your allowance: 30p per minute.
Starter: 25 WhatsApp AI orders and 20 voice minutes in your first 14 days. After 14 days, keep WhatsApp and phone ordering with an add-on or the Pro and Complete plans. Otherwise they switch off and calls forward to your own number.

Prices exclude VAT. Every plan starts with a £10 activation. Compare everything on the pricing page.

What should you ask any AI phone ordering provider?

Where does the menu come from, and how quickly does a sold-out item stop being offered?
Can you show me a menu choice, such as size or spice level, being asked for on a real call?
What does the kitchen see: a proper ticket, or a transcript?
How do callers reach a person, and are allergen questions always passed to your team?
Is the price published, and what happens when the included minutes run out?

If you also take orders by message, read WhatsApp ordering for restaurants, which works the same way in text.