Data deletion requests

You can ask us to delete personal data without reinstalling or opening the app. This applies to restaurant owners who want their restaurant account and its data removed, to staff members whose details are held in a restaurant's account, and to customers whose details were recorded with an order.

How to request deletion. Email info@tablesyncai.com with the subject line Data deletion request. Tell us:

• who you are and whether you are a restaurant owner or manager, a staff member, or a customer;
• the restaurant the data relates to; and
• what you would like deleted (for example your whole restaurant account, your staff record, or your customer details).

You can also write to us at the registered office address above. The permanent address of this section is https://tablesyncai.com/data-deletion.

Verification. Before we delete anything we may need to verify your identity, and your authority to act for a restaurant, so that we do not delete data at the request of someone who is not entitled to ask. Where the data belongs to a restaurant's account we will confirm the request with the restaurant's authorised owner or manager.

What we delete. Eligible account and personal data will be deleted or, where a record must be kept in a non-identifying form, anonymised. Restaurant owners can revoke a device from the Control Centre to withdraw its access. Revocation does not remotely erase cached data. The restaurant must arrange local removal of that data as described under Local storage.

What we may keep. Some records may be retained where necessary for legitimate legal, security, fraud-prevention, accounting or contractual obligations. In particular, order, settlement and cash records that form part of a restaurant's accounting records, and security or audit logs, may be kept for the period the law requires even after a deletion request. We will tell you if any part of your request cannot be fulfilled and why.

We normally respond to valid deletion requests within one month, subject to any lawful extension or retention obligation.

Local storage

Local storage. To keep working during network interruptions the app keeps a local copy of the restaurant's menu, open orders, recent order and customer records and staff session state on the device. In the Android applications, this cache is protected by the Android application sandbox, is excluded from Android backup and device-to-device transfer, and is erased when the app data is cleared or the app is uninstalled. In TableSync POS and TableSync Kitchen the cache is also erased when the enrolment is removed on the device; TableSync Kitchen first checks for unsent preparation changes. TableSync Staff does not currently offer an on-device enrolment-removal control; its cache is erased when the restaurant clears the app data or uninstalls the app. Revoking a device from the dashboard withdraws its server access but does not itself erase work saved on that device, so a revoked device should have its app data cleared. Uninstalling an app does not delete records already stored in the restaurant's TableSync account. Device credentials and the offline sign-in verifier are held in Android secure storage.

See also our Privacy Policy.