Prerequisites
Access to the original device or browser and the reference or visible state of the affected work.
Steps
- Note the product, location, time and visible message. Separate a connection problem from an explicit permission or validation refusal.
- Check the device’s network connection. Keep the original application and its saved work intact; do not clear storage or reinstall as an initial troubleshooting step.
- For POS orders or cash, follow the POS recovery article. Do not create another order or collect money again merely because the response was missing.
- For Kitchen or Staff, inspect the current recorded state after reconnecting before repeating the action. If the original outcome is still unclear, ask the manager to review it.
- For a website enquiry, retain your entries. Use the same unchanged submission to retry, or email the published support contact and describe the uncertain outcome.
Expected result
You either have a confirmed state or enough context for a manager or support to investigate without deliberately creating duplicate work.
If it doesn’t work
Contact support with the product, platform, visible reference, approximate time and the steps already taken. Remove customer details and never include passwords, PINs, device credentials or payment information.
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