Prerequisites
The same enrolled device and authorised operator context. Keep the application’s local data intact while the outcome is unresolved.
Steps
- Read the connection and operational state. Cached working is bounded by the validated menu, available authorisation and supported actions; it is not full offline operation.
- Check Held, Orders and Operations for the work already recorded. Identify the original order before starting another basket for the same customer.
- Restore the connection and use Synchronize now. Wait for the recorded outcome rather than repeatedly pressing an action.
- If an unanswered order offers a retry, retry that original submission. Only choose a separate new order when you intend a genuinely separate order; changing a basket does not resolve the earlier submission.
- If cash shows Checking cash, do not take cash again. Let the original cash action reconcile and have an authorised manager review the outcome if it remains unclear.
Expected result
The original work has a confirmed outcome or remains visibly unresolved for review. A missing response alone is not evidence that an order or tender failed.
If it doesn’t work
Do not clear app data, uninstall or enrol the device elsewhere to fix uncertain work. Record the visible reference, time and state, then contact your manager or support without sending credentials or customer payment details.
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